Service-Page-Header-2 Intermediary INSIGHT

Service-Page-Header-2 Intermediary INSIGHTReady to build, standardize, or expand your intermediary oversight program?

 

The rise of omnibus recordkeeping has put third-party distribution in the regulatory spotlight.  With intermediary compliance expectations at a record high, reacting with diligent, cost-effective measures is a challenge for fund companies of all sizes.

 

Our Intermediary (IM) INSIGHT service solves this challenge and extends the reach of your oversight program through a more economical and effective audit report review.  NQR’s compliance experts relay intermediary audit findings with online reporting while our relationship managers and client community provide guidance into following up and filling the gaps.

 

     
  • Retrieve audit reports faster
  • Spend little to no time reading reports
  • Review more intermediaries
  • Shift focus to action planning and relationship building
  • Target follow-up to only high-priority controls and intermediaries
               
  • Improve follow-up thoroughness and substantiation
  • Team up with a third-party consultative expert
  • Learn and implement industry best practices
  • Streamline Board reporting
  • Consolidate all oversight data
     

 

“Enabled us to follow industry standards”

 

“IM INSIGHT enabled us to follow industry standards for reviewing third-party attestation reports.”


- Manager, Institutional Business Support

2018-02-19T19:07:04+00:00

- Manager, Institutional Business Support

  “IM INSIGHT enabled us to follow industry standards for reviewing third-party attestation reports.”

“Tracking receipt, review, and year-over-year changes”

 

“Tracking receipt, review, and year-over-year changes in reports has increased our efficiency.”


- Senior Compliance Manager

2018-02-19T19:34:18+00:00

- Senior Compliance Manager

  “Tracking receipt, review, and year-over-year changes in reports has increased our efficiency.”

“Invaluable to our Omnibus Governance function”

 

“The services that NQR provides are invaluable to our Omnibus Governance function.  They provide clear, consistent, and fair ratings on multiple controls that are a priority for us while also allowing us to focus on issues and trends.”


- Manager, Intermediary Oversight

2018-02-19T19:19:06+00:00

- Manager, Intermediary Oversight

  “The services that NQR provides are invaluable to our Omnibus Governance function.  They provide clear, consistent, and fair ratings on multiple controls that are a priority for us while also allowing us to focus on issues and trends.”

“Stays current on developments”

 

“I like the fact that NQR reviews the lengthy documents and stays current on developments.”


- Chief Compliance Officer

2018-02-19T19:16:27+00:00

- Chief Compliance Officer

  “I like the fact that NQR reviews the lengthy documents and stays current on developments.”

“My relationship manager has been very responsive”

 

“My relationship manager has been very responsive and supportive throughout the development and maintenance of our Oversight program.”


- Quality Analyst

2018-02-19T19:42:00+00:00

- Quality Analyst

  “My relationship manager has been very responsive and supportive throughout the development and maintenance of our Oversight program.”

“Allowed us to add additional intermediaries”

 

“The service allowed us to add additional intermediaries and no longer review each FICCA/SOC 1 control report, all while operating with a small team."


- Operations Specialist

2018-02-19T18:57:41+00:00

- Operations Specialist

  “The service allowed us to add additional intermediaries and no longer review each FICCA/SOC 1 control report, all while operating with a small team."

“Having NQR review and analyze our audit documents is extremely valuable”

 

“I always find it challenging to read through audit documents since it’s so time-consuming and difficult to stay focused.  Having NQR review and analyze our audit documents is extremely valuable.”


- Senior TA Operations Analyst

2018-02-19T19:00:30+00:00

- Senior TA Operations Analyst

  “I always find it challenging to read through audit documents since it’s so time-consuming and difficult to stay focused.  Having NQR review and analyze our audit documents is extremely valuable.”

“The ability to share the NQR reports with our intermediary partners”

 

“The ability to share the NQR reports with our intermediary partners has been extremely helpful, especially in year-over-year conversations and really understanding where the gaps are.”


- Senior Operations Manager

2018-02-19T19:09:46+00:00

- Senior Operations Manager

  “The ability to share the NQR reports with our intermediary partners has been extremely helpful, especially in year-over-year conversations and really understanding where the gaps are.”

“Provides us confidence in the ability to identify risks”

 

“The IM INSIGHT platform is very useful to gain data for a number of inquiries. The analysis is quick, consistent, and provides us confidence in the ability to identify risks.  I also know I can request assistance or get help exploring solutions to improve our program.”


- Quality Analyst

2018-02-19T19:43:49+00:00

- Quality Analyst

  “The IM INSIGHT platform is very useful to gain data for a number of inquiries. The analysis is quick, consistent, and provides us confidence in the ability to identify risks.  I also know I can request assistance or get help exploring solutions to improve our program.”

“Increased the number of firms we can annually perform full reviews on”

 

“NQR doing the detailed review of 40 clients in our program has increased the number of firms we can annually perform full reviews on.”


- Senior Director, Intermediary Oversight & Payments

2018-02-19T19:30:04+00:00

- Senior Director, Intermediary Oversight & Payments

  “NQR doing the detailed review of 40 clients in our program has increased the number of firms we can annually perform full reviews on.”

“Streamlined the reporting we can share with the intermediaries”

 

“The service really streamlined the reporting we can share with the intermediaries when educating them about the areas of risk most significant to us and the structure of our program.”


- Intermediary Oversight Director

2018-02-19T19:02:39+00:00

- Intermediary Oversight Director

  “The service really streamlined the reporting we can share with the intermediaries when educating them about the areas of risk most significant to us and the structure of our program.”

“Added efficiency and standardization”

 

“Manual indexing of topics was labor intensive and inconsistent across team members.  IM INSIGHT added efficiency and standardization."


- Head of Intermediary Services

2018-02-19T20:01:28+00:00

- Head of Intermediary Services

  “Manual indexing of topics was labor intensive and inconsistent across team members.  IM INSIGHT added efficiency and standardization."

“Enabled us to expand and institutionalize our oversight program”

 

“Utilization of NQR for the review of third-party attestation reports has enabled us to expand and institutionalize our oversight program.”


- Manager, Institutional Business Support

2018-02-19T19:31:01+00:00

- Manager, Institutional Business Support

  “Utilization of NQR for the review of third-party attestation reports has enabled us to expand and institutionalize our oversight program.”

“They collaborate with us to the degree we need them”

 

“Our support team is extremely quick to respond to requests and questions. They collaborate with us to the degree we need them.  Very good about suggesting features of the system we may not be utilizing, commensurate with our specific needs.  In addition, their flexibility to prioritize and work with us on special requests has been greatly appreciated.”


- Vice President

2018-02-19T19:21:07+00:00

- Vice President

  “Our support team is extremely quick to respond to requests and questions. They collaborate with us to the degree we need them.  Very good about suggesting features of the system we may not be utilizing, commensurate with our specific needs.  In addition, their flexibility to prioritize and work with us on special requests has been greatly appreciated.”

“Keep up the good work!”

 

“I have been very pleased with the product and service.  My compliments to NQR’s relationship managers for their support and assistance in partnering with certain intermediaries so we could get consent to load their reports.  Keep up the good work!”


- Intermediary Oversight Director

2018-02-19T19:37:38+00:00

- Intermediary Oversight Director

  “I have been very pleased with the product and service.  My compliments to NQR’s relationship managers for their support and assistance in partnering with certain intermediaries so we could get consent to load their reports.  Keep up the good work!”

“Supports discussion with senior management and the Board of Directors”

 

“The reporting tools we use to support discussions with senior management and the Board of Directors are very helpful.”


- Assistant Vice President

2018-02-19T19:15:40+00:00

- Assistant Vice President

  “The reporting tools we use to support discussions with senior management and the Board of Directors are very helpful.”

“We partnered with NQR to leverage the audit review expertise”

 

“We partnered with NQR to leverage the audit review expertise rather than building our own FICCA knowledge from scratch, to improve efficiencies by outsourcing the direct document reviews, and to utilize those outputs to inform our general oversight and firm-specific evaluations.”


- Manager, Controls & Risk Analysis

2018-02-19T18:52:09+00:00

- Manager, Controls & Risk Analysis

  “We partnered with NQR to leverage the audit review expertise rather than building our own FICCA knowledge from scratch, to improve efficiencies by outsourcing the direct document reviews, and to utilize those outputs to inform our general oversight and firm-specific evaluations.”

“We didn’t have the expertise in-house to review the reports adequately”

 

“We partnered with NQR because we understood that we didn't have the expertise in-house to review the reports adequately.”


- Senior Operations Manager

2018-02-19T19:44:09+00:00

- Senior Operations Manager

  “We partnered with NQR because we understood that we didn't have the expertise in-house to review the reports adequately.”

“This saves a lot of time”

 

“Efficiency has been gained by not having to review every audit document from every intermediary.  This saves a lot of time.  The report that shows the page numbers of any deficiencies also saves time so we don't have to search for issues.”


- Assistant Vice President

2018-02-19T19:55:10+00:00

- Assistant Vice President

  “Efficiency has been gained by not having to review every audit document from every intermediary.  This saves a lot of time.  The report that shows the page numbers of any deficiencies also saves time so we don't have to search for issues.”

“Very plugged into the industry”

 

“When we’ve had a question for NQR or asked for explanation on a topic, the response brings a new perspective we may not have otherwise thought of. The review team is extremely thorough and seems to be very plugged into the industry.  The user meetings have also been a helpful format to discuss strategies and ultimate decisions regarding oversight ‘gray areas.'"


- Vice President

2018-02-19T19:20:26+00:00

- Vice President

  “When we’ve had a question for NQR or asked for explanation on a topic, the response brings a new perspective we may not have otherwise thought of. The review team is extremely thorough and seems to be very plugged into the industry.  The user meetings have also been a helpful format to discuss strategies and ultimate decisions regarding oversight ‘gray areas.'"

“I like the summary output of in/sufficiencies vs. FICCA controls”

 

“I like the summary output of in/sufficiencies vs. FICCA controls, comparison to tier-level averages, documentation of control testing failures, and overall sufficiency measures.”


- Manager, Controls & Risk Analysis

2018-02-19T19:15:12+00:00

- Manager, Controls & Risk Analysis

  “I like the summary output of in/sufficiencies vs. FICCA controls, comparison to tier-level averages, documentation of control testing failures, and overall sufficiency measures.”

“I can find what I need at any time”

 

“Being able to provide audit reports, supplemental documents, and questionnaires to the online platform and not spend time analyzing, organizing, or reporting is a tremendous efficiency for us.  The options for reporting data are also helpful- I use some reports regularly and others less often, but I can find what I need at any time."


- Senior TA Operations Analyst

2018-02-19T19:03:08+00:00

- Senior TA Operations Analyst

  “Being able to provide audit reports, supplemental documents, and questionnaires to the online platform and not spend time analyzing, organizing, or reporting is a tremendous efficiency for us.  The options for reporting data are also helpful- I use some reports regularly and others less often, but I can find what I need at any time."

“Lends additional credibility to the review”

 

“I’m the only person in our shop who performed the audit report review and evaluated the priority level.  IM INSIGHT made it so the process can more easily be cross-trained.  The service also provides a third party’s independent assessment of the material and lends additional credibility to the review.”


- Intermediary Oversight Director, Dealer Services

2018-02-19T18:54:00+00:00

- Intermediary Oversight Director, Dealer Services

  “I’m the only person in our shop who performed the audit report review and evaluated the priority level.  IM INSIGHT made it so the process can more easily be cross-trained.  The service also provides a third party’s independent assessment of the material and lends additional credibility to the review.”

“Always there to assist and help guide us”

 

“Whenever we need an ad hoc report, a reason why an item was considered incomplete, or educational information on the system, they’re always there to assist and help guide us.”


- Senior Analyst, Distribution Services

2018-02-19T19:11:00+00:00

- Senior Analyst, Distribution Services

  “Whenever we need an ad hoc report, a reason why an item was considered incomplete, or educational information on the system, they’re always there to assist and help guide us.”

“Keeping current with industry trends”

 

“My favorite parts of the service are the personable representatives- quick responses to questions and concerns while keeping current with industry trends.”


- Senior TAO Analyst

2018-02-19T19:39:13+00:00

- Senior TAO Analyst

  “My favorite parts of the service are the personable representatives- quick responses to questions and concerns while keeping current with industry trends.”

“Resonates with executive management and the Fund Board”

 

“NQR adds value by offering third-party perspective.  This resonates with executive management and the Fund Board.”


- Senior Vice President

2018-02-19T18:50:29+00:00

- Senior Vice President

  “NQR adds value by offering third-party perspective.  This resonates with executive management and the Fund Board.”

“A consistent method to analyze and compare intermediaries”

 

“The numerical methodology has provided a consistent method to analyze and compare intermediaries.”


- Chief Compliance Officer

2018-02-19T19:27:55+00:00

- Chief Compliance Officer

  “The numerical methodology has provided a consistent method to analyze and compare intermediaries.”

“Expanded our oversight program”

 

“IM INSIGHT expanded our oversight program and permitted the monitoring of many more intermediaries.”


- Chief Compliance Officer

2018-02-19T18:55:02+00:00

- Chief Compliance Officer

  “IM INSIGHT expanded our oversight program and permitted the monitoring of many more intermediaries.”

“Allowed us to enhance our program”

 

“We have a very small operations team that is focused on intermediary oversight.  Leveraging NQR's services allowed us to enhance our program and focus on other areas within operations.”


- Operations Specialist

2018-02-19T19:30:30+00:00

- Operations Specialist

  “We have a very small operations team that is focused on intermediary oversight.  Leveraging NQR's services allowed us to enhance our program and focus on other areas within operations.”

“Happy with the reviews and the time savings”

 

“We are happy with the reviews and the time savings of having NQR complete these.”


- Intermediary Payment Analyst

2018-02-19T19:27:03+00:00

- Intermediary Payment Analyst

  “We are happy with the reviews and the time savings of having NQR complete these.”

“The staff is very knowledgeable about our needs in the industry”

 

“The staff is very knowledgeable about our needs in the industry and the tools we can use to get the answers we’re searching for.”


- Assistant Vice President

2018-02-19T19:54:25+00:00

- Assistant Vice President

  “The staff is very knowledgeable about our needs in the industry and the tools we can use to get the answers we’re searching for.”

“It was a great idea for NQR to reach out to intermediaries”

 

“I think it was a great idea for NQR to reach out to intermediaries and solicit the audit reports on our behalf.  It saves us time and helps us track progress for those firms.”


- Senior Director, Intermediary Oversight & Payments

2018-02-19T19:13:41+00:00

- Senior Director, Intermediary Oversight & Payments

  “I think it was a great idea for NQR to reach out to intermediaries and solicit the audit reports on our behalf.  It saves us time and helps us track progress for those firms.”

“Removed the need to evaluate audit documents”

 

“The service removed the need to evaluate audit documents in their entirety and instead focus on remediation activities.”


- Vice President, Managing Director

2018-02-19T19:32:20+00:00

- Vice President, Managing Director

  “The service removed the need to evaluate audit documents in their entirety and instead focus on remediation activities.”

“We don’t have to analyze the audit reports”

 

“We don’t have to analyze the audit reports, saving us a remarkable amount of time.  We can instead focus on only items that need to be addressed and use reports directly from the platform to help with follow-up.”


- Senior Mutual Funds Operations Associate

2018-02-19T18:56:22+00:00

- Senior Mutual Funds Operations Associate

  “We don’t have to analyze the audit reports, saving us a remarkable amount of time.  We can instead focus on only items that need to be addressed and use reports directly from the platform to help with follow-up.”