Robust client satisfaction research can pinpoint operational trends, opportunities, and blind spots. Customer Loyalty INSIGHT delivers a complete voice of the customer analysis with real-time results.
“I would recommend NQR, if for nothing else their ability to analyze data and execute on time.”
– Director of Service & Operations, Customer Loyalty INSIGHT Client
For over 25 years, NQR has reviewed and handled substantial amounts of service quality data from top industry players. We now offer Customer Loyalty INSIGHT (CL INSIGHT), a stand-alone service or supplement to our Transfer Agent INSIGHT. The satisfaction survey projects of CL INSIGHT provide intelligence into which customer concerns need to be addressed before they become a problem.
Key Features
Voice of the Customer Analysis
Studies targeting shareholders, brokers, back office, institutional, and retirement markets
Electronic surveys to supplement mail and phone feedback
Real-Time Reporting
Upload your organization’s goals and track the progress while we retrieve the results
On-demand access to response status and survey results per client organization
Query results by business line, relationship manager, and survey period
Export customizable dashboards and reports to PDF and Excel
Best Practices Consulting
Expertise and insights based on NQR clients navigating the same customer service challenges
Cross-sectional analysis with NQR’s Transfer Agent INSIGHT data to predict trends in both your firm and the industry
Benefits
Service Quality
Leverage NQR’s expertise to identify service gaps and operational blind spots
Improve client retention and shareholder perceptions of your brand
Obtain broker and customer referrals
Efficiency
Access targeted research results online
Spend less time retrieving feedback and more time crafting action plans
Reduce processing cycle times
Transparency
Gain competitive intelligence on industry priorities and trends
Reveal cost savings and time inefficiencies
Detect variations in client satisfaction levels over time
Get a holistic perspective on the complexities of customer relationships through supplemental Transfer Agent INSIGHT data
Robust client satisfaction research can pinpoint operational trends, opportunities, and blind spots. Customer Loyalty INSIGHT delivers a complete voice of the customer analysis with real-time results.