Our participation in influential industry associations allows us to deepen our knowledge of industry trends, develop unique skills, and further foster best practices.

NQR is proud to be active in organizations that focus on continuous improvement of financial services, service quality, customer satisfaction and call center management:

  • Nicsa
  • ICI–  Investment Company Institute
  • SIFMA–  Securities Industry and Financial Markets Association
  • NECCF–  Northeast Contact Center Forum
  • ICMI–  International Customer Management Institute
  • ASQ–  American Society for Quality
  • SPARK Institute–  Society of Professional Asset Managers and Record Keepers
  • PiPEX–  Partners in Performance Excellence
  • IQPC–  International Quality and Productivity Center