Does your organization aim to:
- Deliver superior customer service?
- Utilize quality to enhance process initiatives?
- Implement a company program to improve quality assurance?
- Create a robust and innovative reporting platform?
We specialize in helping companies from all industries address these initiatives and master the arts of quality, service, reporting, and data analysis.
NQR Institute (NQRI) provides customer service managers with flexible, practical, and proven resources to enhance quality and service performance. NQRI collaborates with each client to develop customized business solutions in three categories:
|Superior Customer Service Delivery
Strategic Quality Consultation
Quality Program Design
By leveraging NQR’s skills and knowledge capital, NQRI delivers tailored consulting projects for all personnel, from senior management to front-line operations staff. Your organization will benefit from our extensive operational experience, best available research, and knowledge of best practices.
Reporting & Data Consultation
It’s challenging to sift through mountains of data to find the right data. Our robust reporting platforms make it easy. NQR will even build one to match your organization’s specifications.