| Processing Operations Analysis
NQR´s Processing Review Service analyzes the accuracy and timeliness of transactions processed by financial service organizations including mutual funds, 529 tuition plans, defined contribution plans, and bank clients.
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| Call Center Analysis
NQR provides quality assessments of the customer service provided by call center service representatives to their customers. These customers can include shareholders, financial advisors, brokers, institutional clients, retirement plan participants, contract holders, and other investors seeking service support.
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| Written and E-Mail Correspondence
NQR´s Correspondence Review is designed to assess how the service provider communicates with its customers in resolving problems. Our detailed feedback is focused on helping providers increase the effectiveness of resolution by providing accurate, complete, and specific information to customers.
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| Competitive Benchmarking
NQR´s benchmark data currently contains performance results from over 30 of the largest investment companies in the U.S. This data enables NQR to offer service-related, competitive feedback on a broad range of products and services.
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| Retirement Recordkeeping Service Quality
This new service, launched in 2010, capitalizes on NQR´s extensive experience in analyzing retirement service quality to provide relevant and value-added benchmarks for the retirement recordkeeping industry.
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| Customer Satisfaction Studies
NQR specializes in designing Customer Satisfaction Studies that assist companies in measuring customer perceptions of service quality. These studies target the shareholder, broker, back office, institutional, and retirement markets.
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| Technology Tools
National Quality Review is constantly writing new software and implementing the latest technologies into their service quality procedures. It is with these tools that NQR is able to be one of the top service quality firms in the country.