| About the Conference
The NQR Client Conference is an energized, two-day meeting held in Boston with NQR clients who focus on service excellence, process improvement, and creating positive customer experiences. The conference provides senior, middle, and line managers with opportunities to discuss services, regulatory requirements, and industry trends; exchange practical solutions to industry-wide service challenges; network with peers; and discuss strategies for service quality management.
The conference includes general sessions, client panel discussions, roundtables, and concurrent sessions that explore a variety of hot topics that affect service quality.
| 2011 Client Conference
Increasing Customer Loyalty Through Better Service Delivery
October 4-5, 2011
Seaport Hotel
Boston, MA
Below you will find links to the information that was presented at the 2011 NQR Client Conference. We regret that due to proprietary issues we are not able to share all of the presentations.
2011 NQR Client Conference Program
Earning Loyalty Through Superior Customer Experiences - Diane Schmalensee
The Cost of Doing it Wrong - David Driskill