The NQR Client Conference is a dynamic, two-day meeting held annually with clients that manage quality teams, customer service centers, and processing operations divisions. The conference provides senior and line managers of NQR's clients opportunities to discuss service issues, industry trends, innovations, new regulatory requirements, and the challenges of quality management.

The 2007 NQR Client Conference will focus on advancing quality culture to meet the future expectations of customers, technology, changing workforce, and globalization. The forum and format of our Conference will provide an unparalleled opportunity for networking and for exchanging real and practical solutions to industry-wide service challenges. Share your experiences in building a strong culture of quality, developing successful teams, and influencing service performance. Learn from your colleagues and other experts about strategies that can keep service quality in the forefront.

The conference will include general sessions, breakouts, and concurrent sessions of hot topics that affect service quality.

As a preview, some of the session topics will include:

• Best Practices of 5-Star Performers
• Service Impact of the Pension Plan Act
• Quality Service in the Eyes of the Customer
• Using Quality Tools
• Impact of Automated Services: Implementation, Challenges, and Problem Resolution
• Coaching the Coach
• Breakout sessions for processing operations, call centers, and correspondence

Thursday, September 27, 2007

    Continental Breakfast and Registration: 7:30 a.m. - 8:30 a.m.
    Sessions: 8:30 a.m. - 4:30 p.m.
    NQR Cocktail Reception: 4:30 p.m. - 6:30 p.m.

Friday, September 28, 2007

    Continental Breakfast: 8:00 a.m. - 9:00 a.m.
    Sessions: 9:00 a.m. - 3:30 p.m.

As always, we welcome your ideas for additional session topics, panel presenters, or guest speakers. Please contact Catherine Coyne (ccoyne@nqrinc.com) or Colleen Bolton (cbolton@nqrinc.com) with suggestions.