COMPETITIVE BENCHMARKING COMPARISONS Service quality is a crucial element for all successful companies in the financial services industry. National Quality Review provides statistically reliable service quality measurements and competitive analyses to financial service companies. Confidential industry benchmarking data are drawn from other NQR participants on a quarterly basis. NQR's competitive comparisons include industry benchmarks for transaction processing accuracy and timeliness and customer communication by telephone, mail, and email. Of the top 20 mutual fund companies (by asset size) in the U.S., NQR is proud to list 65% as clients subscribing to some or all of our quality review analyses. Our transaction processing, telephone analysis, shareholder correspondence, and literature fulfillment benchmark data currently contain performance results from over 30 mutual fund and banking clients. NQR compares the service performance results for these service areas to NQR's Industry Benchmark, 5-Star, and Best-In-Class performances. NQR's Best-In-Class Performance NQR's 5-Star Performance Return to "Products & Services"