Our participation in influential industry associations allows us to deepen our knowledge on industry trends, develop unique skills, and further foster best practices.

NQR is proud to be an active member of organizations that focus on the continuous improvement of financial services, service quality, customer satisfaction research, and call center management:

 

  • SIFMAOrganization-Logos-3-01 Membership Organizations– Securities Industry and Financial Markets Association
  • NICSA– National Investment Company Services Association
  • NECCF– North East Contact Center Forum
  • ICI– Investment Company Institute
  • ICMI– International Customer Management Institute
  • ASQ– American Society for Quality
  • SPARK Institute– Society of Professional Asset Managers and Record Keepers
  • PiPEX– Partners in Performance Excellence
  • IQPC– International Quality and Productivity Center