| Why NQR?

NQR´s continuous quality assessments help participating companies focus on the essential tools for providing quality customer service and ensuring compliance with regulatory statutes. NQR´s analysis includes process quality and service measurements, customer satisfaction studies, and internal process reviews. The competitive comparisons we develop include industry benchmarks for transaction processing accuracy and timeliness, as well as call center, mail, and e-mail communication quality. NQR also specializes in designing customer satisfaction studies that assist clients in measuring customer perceptions of their products and services. We use telephone, electronic, and mail surveys to assess customer satisfaction levels.

NQR´s analysis focuses on identifying both service strengths and areas needing improvement. By providing three key elements – current service quality levels, competitive comparisons, and long-term trend analysis – NQR lets firms identify how changes such as new technology, staff reorganization, new products and services, and growth will impact service delivery in your organization.

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| NQR Advantage

How NQR is uniquely positioned to help your company.

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| NQR Vision Statement

Our vision is to be the premier provider of quality measurement and analysis in the service industry. We want to partner with top-tier service providers as they focus on continually improving service quality and the customer experience. We will continue to strive for excellence so that all top-tier domestic and international service providers will consider it a disservice to their firms if they do not subscribe to our services.

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| Personnel

NQR´s staff of over 75 individuals has extensive experience in quality disciplines and financial services including transfer agent operations, annuity processing, participant record keeping, and compliance review. Analysts have an average of 15 years of experience, and most earned licenses and certifications such as Series 6, 63, 7, or 26 prior to joining NQR. In addition, 60% of NQR´s analysts are certified in quality improvement disciplines through the American Society for Quality and/or earned Six Sigma quality belts through company-sponsored training.

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| Careers at NQR

NQR offers a fast paced, congenial work environment. Our team-based approach creates opportunities for employees to work cross-functionally and have an impact throughout the organization.

We are interested in speaking with individuals with CSR, Training, Operations, Quality Management, or Compliance backgrounds. Excellent communications skill, PC experience, and proven analytical ability are a must. Managing to deadlines is critical. Series 6 is highly desirable.

Senior Survey/Market Research Analyst
Survey Market Research Analyst

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| Contact Us

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