NQR's 5-Star Performance NQR offers another service quality measurement to help clients better assess their performance relative to the top service providers in NQR's benchmark data. NQR's 5-Star rating system is awarded to clients whose service performance measure is in the top quartile of NQR's competitive benchmark in that prior year. The 5-Star statistical performance measures (at 95% confidence) are fixed for one year based upon the data from four quarters of NQR's top quartile companies. On a quarterly basis, companies whose 4-quarter rolling averages for Overall Telephone Service or Transaction Processing Quality fall within the 5-star performance range will be noted as 5-star performers. Competitive Comparisons NQR's Best-In-Class Performance Return to "Products & Services"